Insight on the Role of Phones in Account Takeover
Jack Sundstrom, chief product and marketing officer for Kevari, wrote an article for Credit Union Times called, “Hanging Up on Phone-Change Fraud,” stressing the need
Jack Sundstrom, chief product and marketing officer for Kevari, wrote an article for Credit Union Times called, “Hanging Up on Phone-Change Fraud,” stressing the need
In a recent article for Great Lakes Banker, Adam Elliott, Founder and President of Kevari writes, “As you’re assessing opportunities to embrace modern technology and
Kevari’s Fraud Investigation Network allows financial institutions to join forces in the fight against account takeover and new-account fraud. Because organized fraud rings are sharing technology, data and insights designed to defraud financial institutions, it’s critical that banks and credit unions collaborate to defend against this growing threat.
Today, thousands of botnets – connected servers of scripted software robots – can perform what used to require hundreds of hours of manual work in just a few seconds. The results are staggering — both for banks and their customers.
Authority Magazine recently featured Adam Elliott, Founder and President of Kevari, in its “thought leadership interview series” featuring people who are authorities in Business, Pop Culture,
Financial services companies need to be prepared for a new tidal wave of stolen PII and credentials. Now more than ever, they must have powerful controls in place to prevent account takeover and new-account fraud. Institutions that aren’t well protected risk losing money, customers, and their reputations.
When the Federal Trade Commission made a public request for comment regarding the 2007 Red Flags Rule, the American Bankers Association and Attorneys General from
How do you distinguish legitimate address changes from fraudulent ones without causing undue customer friction? What you DON’T do: Rely on change notification letters. The practice of sending change notification letters to comply with Section 114b of the FACT Act Red Flags Rule does almost nothing to proactively prevent fraud. What you SHOULD do: Identify and pursue only the most suspicious address changes. While you’re at it, monitor all email and phone changes, too.
While much of regulatory compliance is now achieved with the help of efficient automated systems, financial institutions still have processes that have not benefited from modern technology. These relics from the past are a drag on the bottom line; they are paper-intensive, inefficient, and expensive.
One such relic is the process by which financial institutions are verifying customer/member address changes to comply with The FACT Act Section 114B. Instead of using cost-effective analytics software solutions as the law allows, institutions are printing and mailing letters at a cost of about $1 per address change.
A digital approach to verifying address, phone number, and email changes is more efficient, cost effective, and better at reducing fraud losses in today’s digital banking environment. There’s never been a more perfect time for financial institutions to retire those antiquated address-change letters.
Kevari is fighting to win the battle against account takeover and new-account fraud. With protection from Kevari, banks, credit unions, financial services companies, and other businesses can preserve profitability, safeguard customer relationships, and strengthen their business reputation.