Digital Account Opening Requires a Leading-Edge Fraud Defense
Last month, an enterprise director of fraud for a large regional bank told me 5% of his new accounts were being opened online. He asked
Last month, an enterprise director of fraud for a large regional bank told me 5% of his new accounts were being opened online. He asked
Only time will tell how or whether the new USPS standards will impact account takeover rates.
In a recent article for Great Lakes Banker, Adam Elliott, Founder and President of Kevari writes, “As you’re assessing opportunities to embrace modern technology and
How do you distinguish legitimate address changes from fraudulent ones without causing undue customer friction? What you DON’T do: Rely on change notification letters. The practice of sending change notification letters to comply with Section 114b of the FACT Act Red Flags Rule does almost nothing to proactively prevent fraud. What you SHOULD do: Identify and pursue only the most suspicious address changes. While you’re at it, monitor all email and phone changes, too.
A digital approach to verifying address, phone number, and email changes is more efficient, cost effective, and better at reducing fraud losses in today’s digital banking environment. There’s never been a more perfect time for financial institutions to retire those antiquated address-change letters.
Kevari is fighting to win the battle against account takeover and new-account fraud. With protection from Kevari, banks, credit unions, financial services companies, and other businesses can preserve profitability, safeguard customer relationships, and strengthen their business reputation.